Вештачка интелигенција

The Role of Artificial Intelligence in Shaping Public Services

Summary

Artificial Intelligence (AI) is set to revolutionize the way government agencies operate, transforming everything from back-office functions to the front doors of citizen-centric experiences. In the realm of public services, entities at both the state and local level are beginning […]

The Role of Artificial Intelligence in Shaping Public Services

Artificial Intelligence (AI) is set to revolutionize the way government agencies operate, transforming everything from back-office functions to the front doors of citizen-centric experiences. In the realm of public services, entities at both the state and local level are beginning to recognize the advantages that AI brings, from improved contact center operations and increased automation, to the availability of functionalities that intuitively cater to the needs of citizens.

With the advent of Generative Artificial Intelligence (GenAI), public authorities gain even greater capabilities to streamline business processes and provide personalized experiences to users. GenAI can automate information retrieval, categorize insights, and generate unique responses to user requests.

While some organizations have embraced this technology for new purposes and pilot programs, others have taken a cautious “wait and see” approach. Regardless, it is imperative for government entities to establish guidelines and regulations to mitigate legal, ethical, privacy, and financial risks.

FAQ – Artificial Intelligence in Public Sector