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New Study Highlights the Potential of Generative AI in Office Work

Summary

Generative AI has the potential to significantly save office workers’ time, according to a new study. The survey, conducted among more than 900 employees from the United Kingdom, the United States, and Australia, revealed that almost half of them (47%) […]

New Study Highlights the Potential of Generative AI in Office Work

Generative AI has the potential to significantly save office workers’ time, according to a new study. The survey, conducted among more than 900 employees from the United Kingdom, the United States, and Australia, revealed that almost half of them (47%) believe that generative AI, or gen-AI, could save them an entire workday per week. The study was commissioned by SnapLogic, a leading company in integrating gen-AI functionality.

Interestingly, over one-third (36%) of the respondents admitted that they currently do not use gen-AI in their work. This tendency is particularly strong among employees in larger companies. However, among those who do utilize this technology, a staggering 67% claimed that gen-AI already saves them 1 to 5 hours of work per week. When asked about the future, this percentage significantly increased, with 47% expressing hope that gen-AI has the potential to save them 6 to 10 hours of work per week.

Despite the time-saving potential, the survey highlighted a key issue with gen-AI: many workers lack the necessary understanding of this technology. This is especially evident among younger and male respondents. A concerning 68% of the surveyed workers admitted to not having adequate gen-AI understanding for their current roles. Additionally, over one-third (38%) mentioned not receiving proper training for efficient gen-AI usage.

However, employees are evidently interested in addressing this situation, with 53% expressing a desire to learn more about utilizing gen-AI. This curiosity is not surprising, considering that 81% believe that understanding or using gen-AI is crucial for career advancement.

The survey also highlighted potential issues for employers. It is noteworthy that 40% of the respondents confessed to using gen-AI for business tasks without informing their employers or colleagues. An additional 22% admitted to secretly using gen-AI, often when they didn’t know how to do something or felt too embarrassed to ask for assistance.

Instead, generative AI requires training, clear guidelines, and reasonable limitations to enable employees to experiment in a safe environment. “Based on our experience, employees can truly uncover what is possible with gen-AI,” stated Jeremiah Stone, Chief Technology Officer of SnapLogic.

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