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New Era of Work: Generative AI Experiences Enhancing Employee Performance and Well-being

Summary

LAVDERDEIL, Florida, October 31, 2023 – The recently launched Symphony [AI]TM ecosystem by iQor aims to transform and enhance the lifespan of employees. This innovative AI ecosystem will help realize iQor’s vision for the future of work by increasing employee […]

New Era of Work: Generative AI Experiences Enhancing Employee Performance and Well-being

LAVDERDEIL, Florida, October 31, 2023 – The recently launched Symphony [AI]TM ecosystem by iQor aims to transform and enhance the lifespan of employees. This innovative AI ecosystem will help realize iQor’s vision for the future of work by increasing employee productivity, ensuring compliance, and promoting their well-being and retention, ultimately achieving an irresistible CXFT (Customer Experience and Future Transformations) for customers. The AI-powered experience, enabled by exclusive large language models (LLMs), is backed by iQor’s extensive knowledge of industry-leading practices accumulated over years of customer support, showcasing the company’s dedication to innovation and excellence in the CX business process outsourcing industry.

Symphony [AI] embodies our belief in utilizing technology to enrich iQor’s harmonious, efficient, and supportive workplace culture. It represents our commitment to the development, security, and overall well-being of our employees, while adding value to our clients through a highly productive workforce,” said Martin Lehtio, Chief Operating Officer of iQor.

By integrating AI with iQor’s accumulated process knowledge, Symphony [AI] offers a holistic approach to managing employee performance, compliance, and well-being, shaping the future of work based on the following foundational principles. The result is a highly motivated, compliant, and efficient team dedicated to providing world-class service.

Performance Optimization: Symphony [AI] complements iQor’s training methods by focusing on identifying performance improvement opportunities and providing tailored guidance. This allows team members to grow with timely assistance that expands their skillset and increases productivity, laying the groundwork for growth and longevity.

Compliance Monitoring: Leveraging iQor’s extensive data reservoirs, Symphony [AI] strengthens existing compliance mechanisms by proactively monitoring adherence to company and industry standards and regulations. This simplifies compliance eligibility and provides an additional layer of protection for clients, users, and the iQor team.

Employee Well-being: Building upon iQor’s longstanding commitment to employee well-being, Symphony [AI] provides advanced insights to recognize signs of excessive stress or potential burnout. It enhances well-being initiatives by offering customized resources, individual wellness plans, and data-driven workforce management to ensure a balanced workload schedule.

iQor is a leading provider of customer experience (CX) managed services and technology-enabled business process outsourcing (BPO) solutions. To learn more about Symphony [AI] and iQor’s digital capabilities, visit iQor.com/Symphony-AI.

About iQor
iQor is a provider of technology-enabled BPO solutions for customer engagement management. With a workforce of 40,000 incredible employees across 10 countries, we are committed to delivering extraordinary omnichannel customer experiences for brands worldwide. Utilizing intelligent CX technology and AI-driven innovations that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile at every interaction, creating optimal customer experiences. We empower diverse teams to scale our digital BPO solutions from local to global, providing the CX experience that brands demand for customer acquisition and retention. Read, see, and hear more at iQor.com.

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