Software-as-a-Service (SaaS) companies in India are leading the charge in driving innovation in Artificial Intelligence (AI), making significant strides to embrace and integrate AI technologies into their operations. These organizations are investing in upskilling their workforce, organizing hackathons, and developing […]
Software-as-a-Service (SaaS) companies in India are leading the charge in driving innovation in Artificial Intelligence (AI), making significant strides to embrace and integrate AI technologies into their operations. These organizations are investing in upskilling their workforce, organizing hackathons, and developing their own AI models to maintain their position at the forefront of the AI race.
Zoho, one of the prominent SaaS firms, is allocating more than half of its learning and development investments to create a customized AI model tailored to meet the specific needs of its customers. The company has trained various teams in domains like high-performance computing and large-scale networks to support its AI initiatives. Zoho has also introduced numerous generative AI Zoho application extensions powered by ChatGPT and incorporated third-party intelligence into its AI engine, Zia.
Generative AI, a technology capable of producing different forms of content such as text, imagery, and audio, and conversational AI, which includes chatbots and virtual agents, are focal points for these firms. In addition to upskilling their existing workforce, Zoho encourages personal AI projects among its employees to cultivate innovation within the organization.
Other SaaS companies like Whatfix, Kovai, and Kissflow are actively spearheading AI innovation. They have organized hackathons, established centralized data science departments, and created AI councils to facilitate learning and implementation of AI technologies among their employees.
Moreover, the role of AI engineers is gaining prominence in the industry as companies seek individuals with specialized skills in prompt engineering and model utilization. This shift has presented new opportunities for professionals in the AI field.
The SaaS industry in India is undergoing a transformative shift, with AI occupying a central position in terms of innovation and growth. These companies are taking bold measures to harness the potential of AI and ensure their competitiveness in the rapidly evolving technological landscape.