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GenAI: Transforming the Workplace with IT Support


Generative Artificial Intelligence (GenAI) has become a central topic in media headlines during 2023, and for good reason. It is estimated that GenAI can increase the performance of skilled workers by up to 40% while adding trillions of dollars in […]

GenAI: Transforming the Workplace with IT Support

Generative Artificial Intelligence (GenAI) has become a central topic in media headlines during 2023, and for good reason. It is estimated that GenAI can increase the performance of skilled workers by up to 40% while adding trillions of dollars in value to the global economy. The reason for this is that GenAI enables access to tasks that once required specific expertise, such as programming or graphic design, for a larger number of workers than we ever thought possible. As a result, knowledge-based workers can create content, low and no-code systems are more accessible, and team members at all levels of the organization have a wider range of options for getting the job done.

IT organizations have responded to these changes, with 52% of them building or implementing GenAI solutions, according to Dell research. While IT plays a crucial role as the driving force behind GenAI within organizations, there is another equally important aspect: ensuring that users know how to use GenAI tools once they are built and available.

IT companies have a significant responsibility in educating users about the use of generative artificial intelligence. These changes are unique because they are driven by technological advancements and have the potential to impact every type of job within organizations. Many have compared this transformation to the fundamental change that the internet brought to the workplace. All of this requires IT to take the lead in training users and explaining the potential of GenAI.

So, how can the IT sector train, educate, and share knowledge about GenAI?

The answer to this question varies from department to department and depends on factors such as the size of the organization, number of users, supported use cases, and other factors. However, the basic idea is to ensure that users understand what GenAI is and are ready to embrace its transformative potential. The solution may involve clarifying technical concepts, providing hands-on training, making learning resources and libraries available, and engaging expert users as internal ambassadors.

Although these activities do not necessarily have to be led by the IT sector, it would be ideal if they were. This transformation requires a high level of technical knowledge, and companies that quickly enable their team members to use GenAI have a competitive advantage. Here are a few ways that IT can train, educate, and share knowledge about GenAI:

1. Increase AI literacy and alleviate fears

One barrier to adopting GenAI stems from confusion about what it actually is and what it means for employees’ roles. The reality is that even the best presentation on “What is generative artificial intelligence?” by consultants will not help them apply it to their daily tasks. As a leader in an IT organization introducing generative AI solutions to your teams, you are in a unique position to connect the dots for them. You have the privilege of introducing them to transformational technology and the unique opportunity it will provide them. Everyone in your company, from front-line employees to executives, should understand how to use GenAI to enhance their work, how it can impact their jobs, and how to effectively communicate with AI systems. No one is better equipped than the IT sector within the organization to train employees on these topics.

2. Dedicate time to hands-on training with users

Imagine a generative AI application or technology as a sports car. Launching the application is like parking the car in the garage with the keys in the ignition. Hands-on training is equivalent to inviting users to sit behind the wheel and showing them how to start the engine. That’s the moment everything clicks. Users can feel the engine vibrations and understand what they can achieve now that they have that technology in their hands.

IT doesn’t have to be the one helping users start the engine, but there are several reasons why they should. As the team that developed or delivered the technology, they are best positioned to explain how to use it effectively. They may have the best resources for troubleshooting and can speak authoritatively about responsible usage. Additionally, they can gather valuable data from user interactions to improve GenAI applications.

3. Understand that some of the best internal resources may come from users themselves

It is still early days for generative AI, which means we are all still learning how to achieve the best results using these tools. Keep in mind that the best sources of learning may not come from books or official publications, but from users around you. Make two-way communication a key part of your GenAI program. This includes collecting tips and tricks from users on how to best utilize the tools and what works best for them. Create libraries that gather the best practices from different teams and organize them in one place so that everyone can contribute and learn from them. Make the success of generative artificial intelligence a team sport within your organization – something that is embraced and celebrated.

4. Leverage internal ambassadors

Every organization has natural ambassadors who want to be involved in such transformative changes and lead their colleagues along with them. Involve these internal ambassadors in the process as much as possible. Train them to share information as part of a “train the trainer” program. They can become the go-to experts within their respective teams, providing support and guidance. Having these internal ambassadors creates a network of knowledgeable individuals who can help drive the adoption and effective use of GenAI across the organization.

1. What is Generative Artificial Intelligence (GenAI)?
– GenAI refers to the use of artificial intelligence algorithms to generate content, solutions, or designs that were traditionally created by human experts in specific fields such as programming or graphic design.

2. How can IT sector train users on GenAI?
– The IT sector can train users on GenAI by increasing AI literacy, providing hands-on training, making learning resources available, and engaging expert users as internal ambassadors.

Source: [Dell Research](https://www.dell.com/research)