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Exploring the Potential of Generative Artificial Intelligence in the Telecommunications Industry

Summary

The global telecommunications industry, valued at approximately $1.7 trillion according to IDC, is experiencing a surging demand alongside an exponential growth in data transmission. It is predicted that the total amount of data transmitted will exceed 180 zettabytes by 2025. […]

Exploring the Potential of Generative Artificial Intelligence in the Telecommunications Industry

The global telecommunications industry, valued at approximately $1.7 trillion according to IDC, is experiencing a surging demand alongside an exponential growth in data transmission. It is predicted that the total amount of data transmitted will exceed 180 zettabytes by 2025. To meet this demand, telecommunication companies are increasingly turning to generative artificial intelligence (AI).

NVIDIA has recently announced the NVIDIA AI Foundation Service, a set of NVIDIA AI Foundation Models, the NVIDIA NeMo framework and tools, as well as the NVIDIA DGX Cloud AI supercomputing and services. This comprehensive solution enables enterprises to create customized generative AI models. Amdocs, in collaboration with NVIDIA, will optimize enterprise-grade language logical models (LLMs) for the telecommunications and media industry using the AI Foundation Service. These LLMs will be executed on NVIDIA accelerated computing as part of the Amdocs amAIz framework.

This collaboration expands upon the previously announced Amdocs-Microsoft partnership, providing service providers with the opportunity to adopt these applications in secure and reliable environments, including on-premises infrastructure and the cloud. By training models on their own data, telecommunication companies can deliver tailored solutions that provide more accurate results for their specific needs.

To simplify the development, configuration, and implementation of such customized models, Amdocs integrates the new NVIDIA AI Foundation Service. Its functionalities include control mechanisms that allow service providers to improve performance, optimize resource utilization, and flexibly scale solutions to meet future needs.

Furthermore, NVIDIA and Amdocs are exploring several generative AI use cases, aiming to streamline and enhance operations by providing secure, cost-effective, and high-performance generative AI capabilities. Initial applications include customer support, accelerating the resolution of customer queries by leveraging information from different internal data sources. Additionally, the companies are researching ways to generate solutions for real-time configuration, coverage, or performance issues in network operations.

Frequently Asked Questions:

  1. What is generative artificial intelligence?
  2. Generative artificial intelligence (generative AI) is a field of artificial intelligence that focuses on creating new data, patterns, or artistic content based on previously learned models.

  3. What are the advantages of using generative artificial intelligence in the telecommunications industry?
  4. The use of generative artificial intelligence allows telecommunication companies to tailor solutions to the specific needs of their users, resulting in more accurate and efficient outcomes. Additionally, generative artificial intelligence can contribute to streamlining and improving operations within the industry.

  5. How will the collaboration between NVIDIA and Amdocs impact telecom operators?
  6. The collaboration between NVIDIA and Amdocs offers telecommunication operators a comprehensive solution for creating customized generative AI models, optimizing business processes, and improving performance. This collaboration enables telecom operators to apply generative artificial intelligence to specific problems and challenges in their business operations.

(Source: IDC – [link to the domain])