With reports of OpenAI’s annual revenue reaching $1.3 billion, it’s clear that many individuals and companies are exploring the use of AI, particularly the ChatGPT system. But how are people actually integrating this technology into their everyday work? While I […]
With reports of OpenAI’s annual revenue reaching $1.3 billion, it’s clear that many individuals and companies are exploring the use of AI, particularly the ChatGPT system.
But how are people actually integrating this technology into their everyday work? While I may be a minority in the tech world as a journalist who values accuracy, I recognize that there are numerous applications for GPT in various industries. People are using it to learn new languages, brainstorm ideas, and even write original code.
For me personally, one of the most basic applications of generative artificial intelligence seems to be email. I recently reached out to Rahul Vohra, CEO of Superhuman, as I am a user of their platform. I wanted to understand how many people were utilizing the AI features I had noticed in my own inbox earlier this year.
“Email is primarily centered around text as a medium. It’s all about reading and writing,” Vohra explained. This realization became apparent to him and his team towards the end of last year when they recognized that “everything was about to change” with the help of large language models like GPT.
In February, Superhuman and its approximately 100 employees began developing several new AI features based on ChatGPT. In July, the company started introducing Superhuman AI to users, enabling them to write emails, summarize long email threads, compose emails in different languages, or modify existing emails by asking the AI system to shorten or extend the text or correct spelling and grammar.
So, how many people are actually using these AI features? I asked.
According to Vohra, approximately a quarter of Superhuman users have activated AI functions in their inboxes and are using them on a weekly basis. If you do the math, that means around 10% of Superhuman’s total user base utilizes AI once a week to assist with their email writing in some way. The average Superhuman AI user completes more than 25 prompts per week, representing a 55% increase since the beta version was initially launched in July. Vohra states that his team is “pleasantly surprised” by the level of engagement with this feature.
What’s next? Vohra shares that Superhuman is still in the “early stages” of what will eventually be possible. Currently, they are working on adding “automatic summarization” functionality that will provide a concise summary of an email’s content right next to its subject line. In the future, Vohra believes that AI will be able to identify the most important email of the day or week, or even suggest sending an email to someone with whom you haven’t yet communicated.
Vohra remains tight-lipped regarding specific data about Superhuman. It is still unclear how many people are willing to pay $30 per month to manage their inboxes and what the company’s growth rate and revenues look like. When asked about profitability, Vohra simply stated that “there is a definite path to achieving it next year or the year after, if we choose to do so.” He added, “I doubt we will go down that route.”
For now, Superhuman has a few years of stability and does not plan on seeking additional funding.