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A New Partnership to Enhance Government Services with Artificial Intelligence

Summary

The state agencies will collaborate with the Penn State Center for Applied Artificial Intelligence and Machine Learning in Industry to develop generative artificial intelligence and improve the work of government officials. The cooperation aims to create opportunities for advisory support […]

A New Partnership to Enhance Government Services with Artificial Intelligence

The state agencies will collaborate with the Penn State Center for Applied Artificial Intelligence and Machine Learning in Industry to develop generative artificial intelligence and improve the work of government officials. The cooperation aims to create opportunities for advisory support and collaboration in using generative artificial intelligence at the state level, officials announced.

Government officials within Governor Josh Shapiro’s administration see artificial intelligence as a tool to enhance employee productivity and customer service. Earlier this month, Shapiro signed an executive order establishing standards and management for the use of generative artificial intelligence by state agencies. In addition to partnering with PSU AIMI, the state government will join forces with artificial intelligence experts in the private sector and higher education, including the University’s Center for Technology and Society at Carnegie Mellon, to define industry standards, best practices, and research.

As leaders in government, we must embrace innovation and adapt to changes in the technological environment responsibly while educating ourselves and proactively working to minimize risks and maximize the benefits of new technologies,” said Shapiro. “I have signed an executive order to regulate the use of generative artificial intelligence and seize the opportunities that these new technologies provide to ensure that our state approaches gen. AI responsibly and ethically.”

According to Shapiro, Penn State is a national leader in “thinking about the use and implementation of artificial intelligence” and will seek ways to “use artificial intelligence to enhance the way we provide services to Pennsylvanians in an ethical and responsible manner.”

Experts from PSU faculty will provide guidance while overseeing the responsible, efficient, and ethical use of generative artificial intelligence throughout the state, identifying opportunities for pilot projects where the use of generative artificial intelligence could significantly empower employees in their work, officials said.

Collaboration with AIMI will also open doors for adopting innovations from the private sector where possible, and regularly communicate with PSU’s industrial partners who are leading the development of artificial intelligence and facilitating innovation.

“This collaboration directly reflects Penn State’s commitment to serving Pennsylvania as a ‘land-grant university research institution,'” said President Neeli Bendapudi of Pennsylvania State University. “We look forward to collaborating with Governor Shapiro and his administration to ensure that these new technological innovations meet the needs of Pennsylvania and the world for the benefit of our communities, states, and global society.”

In addition, the Administrative Board for Generative Artificial Intelligence, consisting of senior officials from the governor’s office, Office of General Legal Counsel, OA, and the Department of Labor and Industry, will soon hold its first meeting. The board will lead the development, procurement, and implementation of generative artificial intelligence in the state. OA will also explore ways to attract talent with expertise in generative artificial intelligence to work for the state.